FAQ - Frequently Asked Questions

• Check in is at 4 p.m.
• Check out is at 12:00 pm
• For a fee, earlier check-in and later check-out is possible. Ask for the possibilities
• Our property manager will be on site to check you into the villa. Upon departure at HATO airport, please always inform her that you are on your way, so she can be at the villa in time. Contact details will be provided by LXRYHOME.

• Yes, towels and linen are provided.

• Final cleaning is €250. For stays of minimum 7 and maximum 14 nights, an intermediate cleaning is included in the price. After that, an intermediate cleaning is €75.
• An additional intermediate cleaning can be charged. Ask LXRYHOME for the possibilities.

• Jan Thiel beach is 400 meters walk from the villa

• Yes, the Albert Heijn supermarket is 5 minutes walk from the villa.

• There are European sockets (Type C and F) in the villa.

• Yes, all villas have a stable internet connection

• Yes, each villa has a description of how many fixed double beds are available and how many beds can be pushed apart to form two single beds.

• On Curacao you can pay with Antillean Guilders or American Dollars.

• The minimum length of stay for villa Coconut, Reef and Flamingo is 5 nights. For the remaining villas, the minimum length of stay is 7 nights.

• Yes, you can park your (rental) car on private property. There is space for up to 2 cars.

• Yes, this is possible. As a guest of LXRYHOME, you have unlimited access to a lifestyle assistant who can arrange everything for you before and during your stay. For more information: https://lxryhome.com/concierge-service/

• Yes, this is possible. As a guest of LXRYHOME, you have unlimited access to a lifestyle assistant who can arrange everything for you before and during your stay. For more information: https://lxryhome.com/concierge-service/

• For your restaurant reservations, a butler, private chef, nanny and tours, our lifestyle assistant is at your disposal. For the total range of all services, please visit: https://lxryhome.com/concierge-service/

• Check-in: 15.00
• Check-out: 11.00
• Digital keys will be emailed to your mobile device upon check-in. The digital key can open your suite, the front door and parking if paid for.

An invitation to check-in online will be sent to you via email 48-hours prior to arrival. A second invitation for online check-in will be sent via email and SMS at 9:00am on the day of your arrival. Otherwise, you may also check-in via our check-in kiosks located in the lobby level on the hotel. The doors of the hotel are opened daily allowing for access.

To check-out, simply depart your suite. Your digital keys will be deactivated upon departure. A bill will be sent to your email address upon departure. For any questions, you may contact us at info@deguldenpoorte.com.

De Gulden Poorte is located at Lange Nieuwstraat 44, 2000 Antwerp, in the heart of Antwerp’s historic city center. This central location makes it an ideal spot for visitors who want to explore the city’s cultural and historical landmarks with ease. From the hotel, it’s just a short walk to some of Antwerp’s most famous attractions: Cathedral of Our Lady (Onze-Lieve-Vrouwekathedraal), a stunning Gothic cathedral housing works by Peter Paul Rubens. Grote Markt, the city’s iconic central square surrounded by beautiful guild houses and featuring the Brabo Fountain. Museum aan de Stroom (MAS), which explores Antwerp’s rich history and culture, with a rooftop offering panoramic views of the city. Additionally, De Gulden Poorte is well-connected to Meir, Antwerp’s main shopping street, and Het Eilandje, a trendy district with a vibrant dining scene. Guests staying at the hotel are perfectly positioned to enjoy both the historic and modern sides of Antwerp.

Yes, private and secure garage parking is available on-site for hotel guests only for € 40 per day. Guests can access the garage via their mobile key upon check-in. Alternatively, Q-Park is available, right around the corner from the hotel.

No, pets are not allowed on the premises.

No. Cash payments are not available. The hotel accepts all major credits cards and iDEAL bank card payments. Payments for room and tax are processed seven days prior to arrival.

De Gulden Poorte offers a cutting-edge Smart Hospitality experience designed to enhance convenience and efficiency during your stay. This includes features such as mobile check-in, allowing guests to bypass traditional reception processes, and digital keys, enabling seamless access to rooms via smartphone. The hotel also provides a 24/7 virtual concierge and remote reception services, ensuring that assistance is always available without needing physical staff. Additional amenities include automated check-out, digital luggage storage, and streaming media services, all of which combine to offer a seamless, sustainable, and tech-driven stay.

Daily maid service is available during your stay. Otherwise, we invite you to participate in our Hotels for Trees sustainability program.

• Check-in is at 4 p.m.
• Check out is at noon
• A LXRYHOME staff member will be present to check you in, when arriving outside office hours we will use a key safe. Instructions will be sent to you by your contact at LXRYHOME.

• Yes, you can park your car in the parking garage. There is one parking space per apartment. Except for the penthouse, which has two.

• Yes, these are provided. For stays of less than a month you will get one set of towels and linen, for stays of more than a month you will get two sets.

• Yes, all apartments have wifi. There is a QR code in the apartment that you can scan to use the wifi.

• No, pets are not allowed in the apartments. For exceptions, please contact LXRYHOME.

• The apartment is delivered clean and can be cleaned in between on request (for a fee).

• The minimum length of stay is 7 nights. For exceptions, please contact LXRYHOME.